Get easy access to service information with the Web-based tool, PEAK ServiceTRAC®. Available 24 hours a day, 7 days a week, ServiceTRAC enables you to submit work orders, track open service calls, manage service performance, and access service call histories in near real time, via the Internet and from any location.

Any PEAK customer with a contract for onsite service or depot service can use ServiceTRAC. The program is ideal for IT or operations managers with multiple sites and equipment to oversee, and customers with large amounts of equipment under contract that they need to manage.

ServiceTRAC Capabilities

• Place service orders.
• Monitor call status.
• Request a Return Materials Authorization (RMA) Number.
• View service call history, including details on the time the call was dispatched and completed.
• View comments from the technician, such as parts ordered, issues with the equipment and tasks completed to fix the problem.
• Escalate service calls to PEAK Service Management.
• View information specific to your account.
• Centrally manage multiple locations.
• Manage securely with password protection.
• Establish multiple user accounts.

Easily manage and monitor your service requests with ServiceTRAC. Contact Us to learn more.