Field Service Automation

In today's work environment, extending a company's work force outside its four walls is a necessary and critical element in managing a company's operations. Unfortunately, there are inherent problems involved with having workers in the field.

Companies continually strive to maximize worker productivity, manage expensive parts inventories, and juggle ways to increase field-generated revenues, all while trying to reduce costly paper processes. Trying to do this in an environment where customers are demanding even higher levels of service only adds to the complexity.

PEAK's Field Service Automation solutions position service organizations to realize the following benefits:

Remote Worker Productivity Increases

• First time fixes improved 30-40%
• Service time shortened 20-25%
• Stops/Day increased 20-25%
• Call avoidance improved 15-20%

Revenue Generated in the Field Maximized

• Un-entitled repairs reduced 100%
• Warranty sales increased 15%-40%
• Cross-selling increased 100%
• Competitor returns and repairs reduced 100%

Replace Clip-Boards with Electronic Data Streams

• Time to invoice shortened 40%-60%
• Time to collection shortened 25%-50%

Customers Satisfaction Increases

• Response time improved 15-20%
• Customer down-time reduced 20-30%

Drive performance up, and costs down, with PEAK Field Service Automation solutions. Contact Us