PEAK offers various onsite printer repair options and response times for onsite support, time and materials repair and custom programs so you can select onsite printer repair and maintenance plans that supports your business objectives.
PEAK provides authorized onsite printer repairs on CTM, Datamax, DataSouth, Decision Data, Digital DEC, Eltron, HP, IMTEC, Intermec, Kyocera, LableAire, Lexmark, Microplex, Okidata, Printek, Printronix, QMS, Sato, TallyGenicom, TEC, Weber, Willet, Xerox and Zebra printers. PEAK provides nationwide onsite repair services on most major brands of laser printers, color printers, multifunctional printers, laserjet printers, inkjet printers, dot matrix printers, serial matrix printers, line matrix printers, impact printers, continuous form, RFID printers, portable printers, barcode printers, mobile printers, direct thermal printers, thermal transfer printers, PAX print engines and printer applicators.
Our Customer Engineers average 16 years of industry experience and are factory trained and certified. They each carry spare parts in their trunk inventory to help ensure a high first time fix rate.
Onsite Printer Repair Coverage
PEAK provides nationwide onsite printer repair and printer applicator repair and maintenance services throughout the US and Canada. PEAK offers annual and multiyear onsite printer repair service contracts.
Onsite Printer Repair Options
Next Business Day Response - response for onsite printer repair service would be next business day and repair work is performed by an authorized service technician. Onsite printer repair service delivery business hours are 8 am to 5 pm local time, Monday thru Friday, except PEAK recognized holidays.
4 Hour Response - response time for onsite service would be four (4) hour response if call is received before 1:30 p.m. local time. *Four-hour response available only in select locations, and repair work is performed by an authorized service technician. Service delivery business hours are 8 am to 5 pm local time, Monday thru Friday, except PEAK recognized holidays.
PEAK 7 X 24 hour onsite response, including 4 hour response - response time for onsite service would be 4 hour response. *Four-hour response available only in select locations, and repair work is performed by an authorized PEAK service technician.
Corral Printer Repair Program - PEAK has a corral program for onsite printer repair that provides a lower cost to customers for outlying zip codes than a standard onsite printer repair service contract. The customer provides an area at each site where spare working printers are stored, so when a printer fails, the customer swaps it with a spare working printer from the corral area. On a predetermined schedule, a PEAK customer service engineer (CSE) performs onsite printer repairs for all broken printers in the corral. The predetermined repair schedule could be as frequent as once per week or as seldom as one time a month, based on the customer's requirements.
Time and Material Options
For those customers who run less critical application requirements but still desire excellent service and support capabilities, PEAK provides onsite printer repair services on a per-incident basis. Customers are invoiced for labor time and materials used (T&M). All work is estimated and pre-authorized before service is begun.
Installation and Deinstallation
PEAK is certified to install and deinstall printers.
To Request Service call 800-PEAK-FIX (800-732-5349)
- Available 24 hours a day, 7 days a week
- Troubleshooting of equipment problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions.
- Call dispatch for repair contracts
PEAK also offers its onsite printer repair customers a web portal to place all service requests.
Contact Us to arrange a service plan that meets your needs. To place a service call : 800-PEAK-FIX (800-732-5349)
