Listening to customers has helped make PEAK one of North America's largest service organizations and international systems integrator of supply chain automation solutions. Since 1997, PEAK has surveyed its customers to ensure that we continue to provide the industry’s best service.

Customers are asked to evaluate PEAK’s performance in nine categories including: initiating service request, technical ability, effective communications, response time, ease of administering a service agreement, customer engineer knowledge/professionalism, and local management effectiveness.

Latest Customer Survey Results
The engineer’s knowledge and professionalism has consistently been the highest score on the PEAK customer satisfaction survey year after year

• Overall Service Satisfaction - 97%
• Consistent Quality of Care - 97%
• Customer Engineer Knowledge and Professionalism - 96%
• Ease of Initiating a Service Request - 96%
• Achievement of Expectations of Resolution Time - 95%

The survey process sets a benchmark in our quest for continuous improvement and provides real-time customer input right at the point of service delivery. This annual check-up allows our service organization to quickly identify issues and take corrective action before minor problems become serious. For areas that need improvement, a detailed action plan is developed and implemented, typically at the local regional service level.

Help us identify how we can better meet your needs. Contact Us.