PEAK offers various service options and response times for telephone support, onsite repair, or depot service, so you can select the fixed-cost maintenance plan that supports your business objectives.

PEAK is uniquely positioned in the service industry to offer the standard manufacturers support/maintenance agreements as well as to augment such services. Our geographic reach, industry expertise, and field-based resources, allow us to craft custom offerings to your specific requirements.

Telephone Support: 800-PEAK-FIX
Based on agreed upon requirements, PEAK will provide repair and maintenance service at the locations where equipment is located.

• Highly-trained and experienced support personnel available through our Technical Assistance Center (TAC), 24 hours a day, 7 days a week.
• Troubleshooting of equipment and systems problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions.
• If a resolution cannot be promptly reached over the phone, our technician is dispatched with replacement parts in-hand, to resolve the situation onsite.

Onsite Maintenance Repair

• Customers call 800-PEAK-FIX and place a request for service by providing equipment serial numbers.
• A Customer Service Engineer (CSE) is dispatched to the customer’s site to perform the repair and maintenance services.
• The CSE contacts the customer within one (1) hour of dispatch to confirm the problem and provide an arrival time.
• Service calls are provided within the time frame agreed upon. (The standard maintenance period is 8:00 AM to 5:00 PM in the time zone where the equipment is located and excludes PEAK recognized holidays.) Options include:
  • Next-day response
  • 4-hour response
  • 24 X 7, including 4-hour response

National Depot Repair
When onsite service is not the desired solution, PEAK's National Repair Depot offers plans to meet your company’s service needs for warranty upgrades, spares management, and 3 or 5-day turnarounds.

Standard Depot Repair contracts include:

• Inspecting, diagnosing and recording product failures.
• For failures within normal use, restoration of products to factory specs via repair or replacement of parts or unit, as appropriate.
• Repairs using certified parts and application of applicable product updates, as defined by the manufacturer.
• Repair of external plastics, including keypads, triggers, and other external components and internal components, including circuit board repair and display replacement for non-abused displays. Products are restored to operate under manufacturer factory specifications.

Contact Us to arrange a service plan that meets your needs.