Mobile Workforce Scheduling & Dispatch Software

Easily Optimize Driver and Route Schedules

Have a distributed field workforce? Having troubles scheduling your entire team efficiently to maximize productivity? Peak Technologies offers mobile workforce scheduling software solutions that use both the availability of your workforce and their workload to help streamline planning and create optimized schedules.

Our Peak Technologies team helps with distributed mobile workforce management by first understanding the details of how your mobile team works. We use this information to help choose the resource scheduling solution that best fits your unique business needs and objectives.

The common challenges faced while scheduling and dispatching mobile workers include:

  1. Prioritizing existing jobs
  2. Rescheduling requests
  3. Adjusting ad-hoc requests
  4. Dealing with admin work

We’ve partnered with FarEye to offer a software solution that allows you to easily create a job, push customer delivery information and set the priority within the system. Once the job has been scheduled, simply push the job notification out to the mobile devices of the field workers. 

We offer four scheduling options that help optimize your operations based on jobs, availability of resources, and the proximity of the location. With the right process and effective integration, your business can achieve an unprecedented level of efficiency — ultimately leading to higher customer satisfaction overall. Contact our team today to learn more about how your business can benefit from these solutions.

Multiple Workforce Scheduling Software Solutions

The scheduling and dispatcher software provided by Peak Technologies helps increase workforce efficiency by improving schedule accuracy, optimizing resource allocation and reducing customer response time. There are four different functionalities available:

  1. Automated Scheduling:
    Easily integrates with various ERP and CRM systems with intelligent automation, directly pushing schedules to the mobile device of the field workforce. This type of employee scheduling reduces the time spent on admin work and automatically assigns work orders to the optimal resources available.
  2. Manual Scheduling:
    Customer demands are unpredictable and schedule changes occur frequently. Communicating in real-time with your customers is crucial and manually assigning help in periods of surge is critical in the shortest time possible.
  3. Auto-assigning:
    If you are in a hyperlocal/ridesharing type business, automated scheduling may best suit you. Auto-assigning helps in assigning the nearest available driver to the customer. In this ridesharing world, reaching out to the customer quickly and delighting them with the best service and customer experience possible creates loyalty and repeat business.
  4. Auto-routing:
    In today’s ever-changing business landscape, efficiency and cost mitigation are major challenges in running a delivery operation. With rising fuel costs and difficult traffic conditions, real-time customer communication is crucial for delivery service organizations. Auto-routing gives the best possible route to the driver and assists in finding the customer quickly.

 

Peak Technologies takes into consideration all key metrics and existing workflows when working with your team to choose the software options that will best optimize your delivery organization. We will assess all routing techniques, including accuracy, travel time and travel distance.

Our field service scheduling software will provide the data you need to optimize schedules and ensure your team members reach your customers on time. Contact us for more information on our mobile workforce management software solutions and to schedule a demo.

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