Mobile Support Services & Device Lifecycle Management

Remote Technical Support

We’re all in this together. Peak Technologies’ Help Desk continues to be available 24 hours a day, 7 days a week, providing offsite support for your business and ensuring decreased downtime for your mobile devices. Contact us today.

For over 30 years, Peak Technologies has been a leader in providing mobile device depot repair services and OEM warranty management. With state-of-the-art depot repair centers in the US, Canada and Europe, our highly trained staff provide cost-effective and timely services for delivering quality repairs. Peak Technologies also manages the manufacturers’ depot repair processes, making it easy to have multi-manufacturer support under a single contract regardless of whether you have consumer-type devices, rugged or a mixed mobile estate.

Advanced Exchange / Spares Management

The Advanced Exchange / Spares Management Program offers maximum protection from downtime and minimizes the disruption caused to your operations when a device needs to be repaired. Peak Technologies manages your installed mobile device base using a customer-owned spares pool, which is maintained at the Peak Technologies depot facility. Whenever needed, pre-configured replacement units are shipped to your facility overnight. Simply return the failed unit to the depot center, and it will be repaired and placed into the available spare pool inventory. By leveraging the Advanced Exchange program, less internal resources are required from your side to manage buffer stock, track assets, configure and stage devices. In addition, reporting and fault analysis data is easily available through the Prism Portal customer portal to enable information-driven business decisions.

Key Features & Benefits

Help Desk

Peak Technologies offers a full range of Help Desk services to support your mobile deployments within the supply chain and mobile workforce. Peak Technologies has the industry knowledge and technical know-how to deliver support solutions that provide companies the edge they need in today’s competitive marketplace. The Help Desk provides centralized, consistent support service for your mobile users, giving you the freedom to focus on your core competencies. The main goal is to increase the first-call resolution rate, thus increasing customer satisfaction. Our team focuses on isolating the caller’s issues, for example, OS, application, connectivity and device level configuration/functionality. The Peak Technologies Help Desk provides an immediate point of contact for technical query resolution to maximize uptime, productivity and predictability across the mobile workforce. Our aim is to provide your internal support teams with a place and person to come to and log all incidents related to the mobile technology you use.

Help Desk features include:

Managed Mobility Services Resources

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©Copyright 2021 Peak Technologies

Peak-Ryzex is now
Peak Technologies

The last few months have been incredibly exciting for our organization.  In early April, we changed ownership to Sole Source Capital, an experienced private equity company focused on the industrial services market and committed to our growth. With Sole Source’s support, we have added tremendous capabilities, resources, and industry expertise to the Peak portfolio through the acquisition of three companies in the last 60 days. 

Along with these exciting developments comes a renewed sense of commitment and purpose. To celebrate this exciting new chapter, we wanted to use this opportunity to reflect on our past, while looking forward to the future.  We are extremely pleased to announce that we have changed our company name to Peak Technologies, Inc. 

For many of our long-time customers, this is a return to the company name that had been in place since our founding in 1981.  When we merged with Ryzex in 2011, we combined our names to symbolize the union of two industry leaders.  But over the last few years, we have become ONE Peak, added additional capabilities, battled through a pandemic together, and feel that the time is now to re-brand the company as we look forward to the future. 

For additional information on the company name change, click here.