TEM Services

Boost ROI With Our Telecom Expense Reduction Solutions

Businesses with separate IT and financial processes for expense and asset management can benefit from using Telecom Expense Management (TEM) software. It provides an easy way to combine and automate these processes into one easy solution for multiple departments. It allows for provisioning and support of corporate telecom assets and management of third party contracts in the supply chain of your telecommunications to occur on a single platform.

At Peak Technologies, our Telecom Expense Management services, also known as wireless expense management (WEM), go beyond the standard features. In addition to ordering, inventory and reporting, our solution includes our leading invoice processing audit and optimization, dispute management, and full-scale customer service and help desk support (24/7 support options available). Our strategies are built with the main objective of cost reductions, which can then lead to ROI boosts for companies.

Any type and number of telecom bills can be brought into our TEM software application to be processed and paid on time each month. Billing errors will be investigated and disputed, while services and contracts are optimized to provide the maximum value at the best cost. If you’d like to get more information on how Peak Technologies can help your business, contact our highly trained in-house support staff. We are available 8AM–8PM Monday–Friday.

Features of Our Telecom Expense Management Services

Having one software system for all asset management can help to increase productivity and efficiency, which can lead to significant cost savings. Here are the other features and benefits of our TEM solutions:

Vendor Management

  • Source and procure new vendors
  • Negotiate contracts including pricing, discounts and terms
  • Develop and measure service level agreements (SLAs)
  • Special projects and corporate liable (CL), individual liable (IL), and CRIL arrangements
  • Consolidate service providers, accounts and services
  • Carrier and account team relationship management
  • Load, track, validate and extend contract/pricing elements

Inventory Management

  • CL, IL and bring your own device (BYOD)
  • Easily view and receive emails on upgrade eligibility status and real-time activity change alerts
  • Track assets by user, device, category and location
  • Change service requests for MACD activities
  • Validation against invoices and orders
  • Allocate costs correctly while integrating with HR, Finance and IT systems
  • Customizable hierarchies based on any corporate structure

Telecom Invoice Management

  • Split billing between business and personal calls / BYOD
  • Process carrier billing data in all manual, paper and electronic formats
  • Request billing inventory details, as well as data warehouse information
  • Allocate account and line item details into service types and cost centers
  • Archive and access past invoices with trending
  • Process domestic and international invoices from all carriers
  • Sort, review, approve, edit and dispute invoices by specific criteria

Audit & Optimization

  • Audit invoices and compare to contracts as well as inventory
  • Dual validation with our application and expert team of analysts
  • Correct bill payment errors quickly and receive status updates until credits are applied
  • Full dispute management with research, submittal and resolution
  • Optimization services include vendor, rate plan and service changes
  • Exceptions administration options with customizable thresholds for notifications
  • Issue dispute tickets directly from invoices with instant recommendations

Expense Reporting & Analysis

  • Premium, detailed reports that are customized and include a summary
  • 300+ report types with custom criteria and delivery options
  • Create, save, edit, share, email and schedule reports
  • Import and export in various formats and styles
  • Sort and edit hundreds of metrics
  • Analysis and business intelligence that gives insight into the environment
  • User friendly and visually appealing reports with graphs and charts

Help Desk Support

  • World class implementation and operations support team
  • Multiple layers of support including onboarding, customer care, account management, ordering and IT
  • 8 am to 8 pm Eastern and 24/7 options available
  • Tickets can be submitted via email, phone and chat
  • Integration with internal customer service staff and systems
  • Technical Help Desk for both wireless and wireline
  • End-to-end lifecycle management, troubleshooting and resolution

Consulting & Training

  • Develop and communicate corporate policies
  • Create company-wide standard operating procedures (SOPs)
  • Implementation and program support at multiple levels with industry leading experts
  • Transition between CL, IL and CRIL/BYOD
  • Project and program management by certified specialists
  • Telecom, TEM and WEM expertise with over 400 years of combined experience
  • On and off-site resource training and internal business process improvement
For more information on TEM Services

Peak Technologies’ end-to-end telecom expense management software solution streamlines internal processes to help save businesses time and money. The technology allows your team to focus on what you do best, while our team takes care of everything from setup to ongoing support. If you’re interested in learning more about outsourcing these telecom services, or any other enterprise mobility management services, contact our team of experts for assistance.

©Copyright 2021 Peak Technologies

Peak-Ryzex is now
Peak Technologies

The last few months have been incredibly exciting for our organization.  In early April, we changed ownership to Sole Source Capital, an experienced private equity company focused on the industrial services market and committed to our growth. With Sole Source’s support, we have added tremendous capabilities, resources, and industry expertise to the Peak portfolio through the acquisition of three companies in the last 60 days. 

Along with these exciting developments comes a renewed sense of commitment and purpose. To celebrate this exciting new chapter, we wanted to use this opportunity to reflect on our past, while looking forward to the future.  We are extremely pleased to announce that we have changed our company name to Peak Technologies, Inc. 

For many of our long-time customers, this is a return to the company name that had been in place since our founding in 1981.  When we merged with Ryzex in 2011, we combined our names to symbolize the union of two industry leaders.  But over the last few years, we have become ONE Peak, added additional capabilities, battled through a pandemic together, and feel that the time is now to re-brand the company as we look forward to the future. 

For additional information on the company name change, click here.