What is TEM?

What is Telecom Expense Management?

TEM stands for telecom expense management, and the simplest definition of TEM is managing wireless and wireline services and asset expenses. It combines processes for IT and the finance departments of your organization, allowing them to support and acquire provision of all the corporate telecom assets, managing all of the third party services and contracts in the supply chain of your telecommunications.

The term Telecom Expense Management can make it seem like the service is only about managing telecommunication bills and contracts; however, it goes far beyond just billing systems. From asset inventory management to sourcing, inventory management, procurement, and more, TEM can help you reduce costs and risks.

Why TEM Services are Important

Operating in today’s business world requires a tremendous amount of technology – telephones, smartphones, laptops with cellular data, tablets, and more – and newer technology continually hits the market. The complexity in managing all of this, even in a small organization, can be a completely time consuming. And, as your business scales, so does the cost to manage all of the contracts, optimize the environment, audit, and negotiate. 

Telecom management is not at your business core strength, and the costs involved in having employees shoulder the burden is often more expensive than all the contracts and costs of your actual telecommunications. 

With Manage Mobility by Peak Technologies, it is at our core strength – outsourcing to us will allow your company to focus on what you do best while we help save your company time and money. 

Recent surveys and research show that companies who have a telecom expense management system save up to 22% over companies who do not. With billing errors averaging out to 5-12% of the overall telecom budget, audits from a team of professionals is just one way we save your entire organization money on your TEM budget. Even small errors in billing and invoicing each month can accrue significant costs and overages month-over-month from hundreds, if not thousands, of devices. 

From corporate-owned to BYOD (Bring Your Own Device) equipment, having a system to manage all of your assets is a wise decision.

What is Provisioning In Telecom?

A simple, overview definition of provisioning is the configuration, deployment, and management of your IT systems and resources across your enterprise. In telecommunications this includes setting up your equipment, preparing and equipping your network to allow for new users, and user management. The devices are provisioned based on the client’s network equipment, design and network planning. The provision not only configures all required systems but allows users to access technology and data resources across your enterprise, dependent upon the user’s unique identity, access rights and restrictions. Provisioning helps to ensure security of enterprise resources, ensure corporate compliance, minimize system vulnerabilities to abuse and penetration, and reduce the amount of custom configuration needed.

Provisioning logic (an algorithm that translates a system service to a network service) is used for translating information from a device to the corresponding parameters of the network, like sending information directly to Peak Technologies’ Telecom Expense Management (TEM) service.


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Peak-Ryzex is now
Peak Technologies

The last few months have been incredibly exciting for our organization.  In early April, we changed ownership to Sole Source Capital, an experienced private equity company focused on the industrial services market and committed to our growth. With Sole Source’s support, we have added tremendous capabilities, resources, and industry expertise to the Peak portfolio through the acquisition of three companies in the last 60 days. 

Along with these exciting developments comes a renewed sense of commitment and purpose. To celebrate this exciting new chapter, we wanted to use this opportunity to reflect on our past, while looking forward to the future.  We are extremely pleased to announce that we have changed our company name to Peak Technologies, Inc. 

For many of our long-time customers, this is a return to the company name that had been in place since our founding in 1981.  When we merged with Ryzex in 2011, we combined our names to symbolize the union of two industry leaders.  But over the last few years, we have become ONE Peak, added additional capabilities, battled through a pandemic together, and feel that the time is now to re-brand the company as we look forward to the future. 

For additional information on the company name change, click here.