Case Study

Millwork/Manufacturing Industry – Managed Mobility Services

About the Company

Leading millwork distribution and manufacturing company lowers TCO through standardization of mobile devices.

This east coast millwork distribution and manufacturing company needed to implement a custom-tailored manage mobility service solution. Peak Technologies met the customer’s manage mobility services needs with helpdesk support, telecommunications expense management and advanced replacement of mobile devices to lower the customer’s total cost of ownership (TCO).

Business Challenge

One of the largest millwork distribution and manufacturing companies in the United States faced multiple issues with their mobile device population and data collection processes. The company wanted to standardize the mobile data collection equipment to a single device platform that would allow for multi-purpose hardware and processes. Peak Technologies implemented a solution that lowered the high cost accrued through the company’s existing voice and data plans.

The Solution

Peak Technologies implemented a solution to generate TCO savings, including standardization of mobile devices, reduction in costs for voice/data plans and increased efficiencies from logistical service and support.

Featured Peak Technologies Services:

  • Advanced mobile device staging and replacement
  • Help Desk
  • Telecom expense management (TEM)

The Result

By standardizing mobile data collection equipment to a single device platform, Peak Technologies helped the company multi-purpose existing hardware and processes for increased efficiency and cost savings.

Previously, the company had a crew of three people handling 120 drivers with outdated mobile computers. Peak Technologies was able to help re-route all internal hardware support calls, eliminating distractions for the IT staff.

Ultimately, the company was able to lower TCO through standardization of mobile devices, reduce costs for voice/data plans and improve the efficiency of logistical service and support.

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Industry:
Manufacturing – Millwork

Business Challenge:
High Costs and Increased Complexity in Managing Mobile Device Population

Location:
Eastern United States

Featured Peak Technologies Services:

"Peak Technologies helped the company multi-purpose existing hardware and processes for increased efficiency and cost savings."