Accushield Partners with Peak Technologies to Deploy and Support a Secure Check-In Solution
Developer of visitor sign-in systems for senior living communities relies on Peak Technologies’ managed mobile services to help them meet customer needs for faster deployment and reliable support
COLUMBIA, MD (Sept. 30, 2019) – Peak-Ryzex inc. (now Peak Technologies), a provider of end-to-end, technology-enabled solutions allowing customers to transition to digital and mobile environments, today announced Accushield has selected Peak Technologies’ managed mobility services offering to help them deploy and support their secure check-in solution in over 1,100 senior care facilities.
To address increasing safety and security concerns in senior living communities, Accushield created a touchscreen, badge printing system to automate the check-in process through a sign in and credentialing kiosk that authenticates each visitor for an added layer of protection to residents and staff. The company has seen a significant increase in demand over the past few years and the large volume of orders led them to seek out a partner who could manage the deployment of the hardware used in the solution and provide ongoing support to customers through help desk services.
“As a software development company, our core competency is to create solutions for our customers – that’s where we wanted to focus our efforts,” said Lever Stewart, COO, Accushield. “Peak Technologies has been a great partner in allowing us to focus on our core business while streamlining logistics and helping us raise our service levels,” Stewart added.
Following the receipt of an order for an Accushield kiosk, Peak Technologies stages the mobile device, installs the application software and configures it to the customer’s exact specifications. Peak Technologies then performs a series of quality assurance tests to ensure the device is ready to deploy right out of the box. Orders can ship same day, which was impossible prior to working with Peak Technologies.
Peak Technologies also provides first and second-tier technical support for the devices. If a kiosk becomes inoperable in the field, Peak Technologies can remotely reboot the device, reload the software or reset the operating system. If a device cannot be repaired remotely, Peak Technologies handles the returns processing and can quickly redeploy the kiosk to the customer.
“Peak Technologies’ next-level staging, deployment and help desk services has allowed Accushield to pass on a higher level of service, safety and security to its customers,” said Billy Lawder, senior vice president of operations, Peak Technologies.
Accushield realized several noteworthy benefits from outsourcing its mobile device management services to Peak Technologies including the ability to completely focus its energy on the core business of developing software, faster deployment of their mobile check-in solutions and on-going support that keeps their solution running at optimal efficiency with minimal downtime for customers.
About Peak Technologies
Peak Technologies provides end-to-end, digitally-connected supply chain and mobile workforce solutions for performance-driven organizations focused on improvements in operational efficiency and a focus on delivering an exceptional customer experience. Peak Technologies serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
For more information on Peak Technologies, visit www.peaktech.com.
Senior Director of Marketing