The Peak Technologies Help Desk Is A Professional Team Of Multi-Lingual Technicians Trained To Deal With Various First And Second Level Issues Via Multiple Contact Streams.
Fast and Efficient
First class help and support via phone, email, chat and remote control up to level 2 issues and can further escalate issues to level 3.
First contact in RMA and repair requests as well as liaising between client and Professional Services.
Create updates, monitors and maintains incident ticket generation for client problems.
Managed Services on behalf of the client, leveraging the power of SOTI MobiControl to configure, deploy, update and manage the clients’ mobility devices, providing a fast and efficient response to the clients’ needs.