Printer Repair - Depot Service Options

Nationwide Printer Service Options

Peak Technologies offers various depot printer repair options and response times so you can select the maintenance plan that supports your business objectives. All depot printer repairs are done by factory-trained technicians. Peak Technologies provides authorized depot printer repairs on CAB, Datamax-Oneil, Eltron, HP, Intermec, Lexmark, Printek, Printronix, Sato, TSC and Zebra printers. Equipment covered includes most major brands of laser printers, color printers, multifunctional printers, laserjet printers, inkjet printers, dot matrix printers, serial matrix printers, RFID printers, mobile printers and thermal printers. Customers can call 800-PEAK-FIX to request a Return Materials Authorization (RMA) number to send in the defective unit for repair.

Telephone Support: 800-PEAK-FIX (800-732-5349)

  • Available 24 hours a day, 7 days a week
  • To place a service call

Depot Printer Repair Service Options Available

3 Day Turnaround Contracts

A repair time of three (3) Business days from RECEIPT of the customer’s equipment by the Depot Repair Center. The repair time starts the next business day after the unit is received. Repair time DOES NOT include any shipping time to and from the depot. Customer pays shipping charges to DEPOT. Peak Technologies pays ground shipping charges back to Customer.

5 Day turnaround Contract

A repair time of five (5) Business days from RECEIPT of the customer’s equipment by the Depot Repair Center. The repair time starts the next business day after the unit is received. Repair time DOES NOT include any shipping time to and from the depot. Customer pays shipping charges to DEPOT. Peak Technologies pays ground shipping charges back to Customer.

*(only available for certain models)
For repairs not covered by a service contract, Flat Rate Repair provides the convenience of one price for repair of a device, no matter what is actually in need of service. Under Flat Rate Repair, the customer will incur the flat rate charge each time the device comes in for a new repair. This option is available for certain equipment models.

Time and Material Options

For those customers with less application critical requirements but still desiring excellent service and support capabilities, we also provide repair services on a per-incident basis. Customers are invoiced for labor time and materials used (T&M). A technician will perform a diagnostic analysis and locate the problem. We will then call, fax, or e-mail you a quote of all charges. All work is estimated and pre-authorized before any service is begun.

Additionally, the printer repair depot option includes upgrades, refurbishment, and other special services, as needed.

Our Managed Service Center offers advanced exchange programs, staging and expert help desk support.

Advanced Exchanged and Spare Management Program

This program offers maximum protection from downtime. The Depot Center manages a customer’s installed equipment base using a customer-owned spares pool, which is maintained at the Depot facility. Whenever needed, pre-configured replacement units are shipped to your facility overnight. The customer then returns the failed unit to the depot center, where it is repaired and placed into the available spares pool inventory.

Kitting and Staging Programs

Prior to a large equipment roll out, a customer can select Peak Technologies to perform the initial equipment staging, applications loading, configuration and testing of the units. Typically this service is for new equipment deployments.

Expert Help Desk Support

Our Managed Services Center offers helpdesk support programs.

Peak Technologies ServiceTRAC

Peak Technologies also offers its depot repair customers a web portal to place all service requests.

Contact Us to arrange a service plan that meets your needs. To place a service call: 800-PEAK-FIX (800-732-5349).

Equipment Repair Services Resources

Check out our library of blogs, videos, case studies, and other Equipment Repair Services resources
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©Copyright 2021 Peak Technologies

Peak-Ryzex is now
Peak Technologies

The last few months have been incredibly exciting for our organization.  In early April, we changed ownership to Sole Source Capital, an experienced private equity company focused on the industrial services market and committed to our growth. With Sole Source’s support, we have added tremendous capabilities, resources, and industry expertise to the Peak portfolio through the acquisition of three companies in the last 60 days. 

Along with these exciting developments comes a renewed sense of commitment and purpose. To celebrate this exciting new chapter, we wanted to use this opportunity to reflect on our past, while looking forward to the future.  We are extremely pleased to announce that we have changed our company name to Peak Technologies, Inc. 

For many of our long-time customers, this is a return to the company name that had been in place since our founding in 1981.  When we merged with Ryzex in 2011, we combined our names to symbolize the union of two industry leaders.  But over the last few years, we have become ONE Peak, added additional capabilities, battled through a pandemic together, and feel that the time is now to re-brand the company as we look forward to the future. 

For additional information on the company name change, click here.