Peak Technologies Expands Field Service Portfolio by Offering Suite of IT Staff Augmentation and Project Services

New offering allows customers with time-sensitive IT projects to access a nationwide network of experienced and tenured customer service engineers

COLUMBIA, MD (October 12, 2020) – Peak-Ryzex inc. (now Peak Technologies), a provider of digital supply chain and mobile workforce solutions, has today announced that it has expanded its field service portfolio by offering a new suite of IT staff augmentation and project services.  Peak Technologies staff augmentation and IT project services allow customers to quickly staff projects to best respond to their specific budget, timeline, and business objectives.

From small projects at a single location to multi-site deployments, Peak Technologies’ nationwide network of customer service engineers provide customers with the flexibility needed to get their projects moving and delivered on time. When customers are faced with time-sensitive deliverables or fluctuations in staffing needs due to changes in seasonal demand, staff augmentation allows for an expansion of the customer’s internal teams with targeted skill sets for a specific timeframe without worrying about incremental training and certifications.

“Peak Technologies customer service engineers are W2 employees and have exceptional technological and electromechanical skill sets that includes ongoing in-depth training and an average of 21 years of technical experience,” said Billy Lawder, Sr. Vice President of North American Operations, Peak Technologies.  “Our customer service engineer’s skills include technical troubleshooting, ability to read and interpret electrical and mechanical drawings, utilization of  test equipment, calibrating equipment and electronics, basic logic competency, and solid-state circuitry electrical knowledge,” added Lawder.

Examples of staff augmentation and IT project work recently implemented include:

  • Implementing bracketry and machine vision cameras and systems on distribution and manufacturing lines
  • Installing accessories, replacement batteries and onsite repair of mobile powered carts in supply chain and health care applications
  • Upgrading wireless routers at retail locations at over 400 stores
  • Testing, re-calibration and repair of electronic asset security systems used in retail locations across the United States and Canada

For larger engagements, a dedicated project manager is assigned that reviews all requirements, creates a scope of work and provides ongoing communications and project updates.  The new services are supported by the company’s existing field service infrastructure including automated dispatch and escalations through a mobility application, regional service management teams, and call management to ensure quality outcomes.

  

About Peak Technologies

Peak Technologies provides end-to-end, digitally-connected supply chain and mobile workforce solutions for performance-driven organizations focused on improvements in operational efficiencies and a focus on delivering an exceptional customer experience.  Peak Technologies serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe. 

For more information on Peak Technologies, visit www.peaktech.com.

Media Editorial Contact:
Janet Johnson
Senior Director of Marketing
Peak Technologies, Inc.
410-312-6033
janet.johnson@peaktech.com

©Copyright 2021 Peak Technologies

Peak-Ryzex is now
Peak Technologies

The last few months have been incredibly exciting for our organization.  In early April, we changed ownership to Sole Source Capital, an experienced private equity company focused on the industrial services market and committed to our growth. With Sole Source’s support, we have added tremendous capabilities, resources, and industry expertise to the Peak portfolio through the acquisition of three companies in the last 60 days. 

Along with these exciting developments comes a renewed sense of commitment and purpose. To celebrate this exciting new chapter, we wanted to use this opportunity to reflect on our past, while looking forward to the future.  We are extremely pleased to announce that we have changed our company name to Peak Technologies, Inc. 

For many of our long-time customers, this is a return to the company name that had been in place since our founding in 1981.  When we merged with Ryzex in 2011, we combined our names to symbolize the union of two industry leaders.  But over the last few years, we have become ONE Peak, added additional capabilities, battled through a pandemic together, and feel that the time is now to re-brand the company as we look forward to the future. 

For additional information on the company name change, click here.