New offering allows customers with time-sensitive IT projects to access a nationwide network of experienced and tenured customer service engineers
COLUMBIA, MD (October 12, 2020) – Peak-Ryzex inc. (now Peak Technologies), a provider of digital supply chain and mobile workforce solutions, has today announced that it has expanded its field service portfolio by offering a new suite of IT staff augmentation and project services. Peak Technologies staff augmentation and IT project services allow customers to quickly staff projects to best respond to their specific budget, timeline, and business objectives.
From small projects at a single location to multi-site deployments, Peak Technologies’ nationwide network of customer service engineers provide customers with the flexibility needed to get their projects moving and delivered on time. When customers are faced with time-sensitive deliverables or fluctuations in staffing needs due to changes in seasonal demand, staff augmentation allows for an expansion of the customer’s internal teams with targeted skill sets for a specific timeframe without worrying about incremental training and certifications.
“Peak Technologies customer service engineers are W2 employees and have exceptional technological and electromechanical skill sets that includes ongoing in-depth training and an average of 21 years of technical experience,” said Billy Lawder, Sr. Vice President of North American Operations, Peak Technologies. “Our customer service engineer’s skills include technical troubleshooting, ability to read and interpret electrical and mechanical drawings, utilization of test equipment, calibrating equipment and electronics, basic logic competency, and solid-state circuitry electrical knowledge,” added Lawder.
Examples of staff augmentation and IT project work recently implemented include:
- Implementing bracketry and machine vision cameras and systems on distribution and manufacturing lines
- Installing accessories, replacement batteries and onsite repair of mobile powered carts in supply chain and health care applications
- Upgrading wireless routers at retail locations at over 400 stores
- Testing, re-calibration and repair of electronic asset security systems used in retail locations across the United States and Canada
For larger engagements, a dedicated project manager is assigned that reviews all requirements, creates a scope of work and provides ongoing communications and project updates. The new services are supported by the company’s existing field service infrastructure including automated dispatch and escalations through a mobility application, regional service management teams, and call management to ensure quality outcomes.
About Peak Technologies
Peak Technologies provides end-to-end, digitally-connected supply chain and mobile workforce solutions for performance-driven organizations focused on improvements in operational efficiencies and a focus on delivering an exceptional customer experience. Peak Technologies serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
For more information on Peak Technologies, visit www.peaktech.com.
Media Editorial Contact:
Senior Director of Marketing
Peak Technologies, Inc.